Shipping & Delivery

SHIPPING INFORMATION

Find out about our shipping policy and costs here.

OUTLETLAGOS WORLDWIDE DELIVERY NIGERIA – SERVICED BY FEDEX, KOS DELIVERIES, ZOOM LOGISTICS, PMT & GIGM LOGISTICS UNITED KINGDOM – SERVICED BY ROYAL MAIL & DHL SHIPPING RATES FOR OUTLETLAGOS.COM Please note : Shipping chart, prices and delivery times do not apply to self pick up.
DELIVERY TYPE COURIER NOTES DELIVERY TIME COST May change as weight increases
LAGOS ONLY SAME DAY DELIVERY MAX OKADA Orders must be placed and paid for before 10am Same day before 7pm ISLAND:N1500 MAINLAND : N4000
NEXT DAY DELIVERY FEDEX Orders must be placed and paid for before 2pm. Next day before 5pm tracking available LAGOS:N2000 OUT OF LAGOS : N3000
LAGOS ONLY 2-3 DAYS DELIVERY VARIES Orders will be shipped same or next day after payment 2-3days tracking available N800-2500 Depending on zone Exact rate can be determined by courier company.
OUT OF LAGOS (within Nigeria) DOORSTEP KOS Orders will be shipped same or next day after payment 3-5days tracking available Starts at N2,200 Cost differs by weight and state. Exact rate can be determined on KOS.NG
OUT OF LAGOS (within Nigeria) TRANSIT TERMINAL PICK UP GIGM Orders will be shipped same or next day after payment, to be received at courier office terminal 2-3days tracking available Starts at N3,000 Cost differs by weight and state. Exact rate can be determined on KOS.NG
OUT OF LAGOS (within Nigeria) TRANSIT TERMINAL PICK UP PMT Orders will be shipped same or next day after payment, to be received at courier office terminal 2-3days Starts at N1500 Cost differs by weight and state.
*FREE SHIPPING on any N25,000 online purchases to any location in Lagos, Nigeria. Merchandise total must reach N25,000 after all discounts and before taxes and shipping. Outletlagos reserves the right to end or modify this promo at any time. Standard deliveries (Under 3kg) within Lagos Nigeria under are subject to a charge of ₦1000-1500 per transaction, not product. We will do our very best to deliver these direct to your door within the time frame specified. UNITED KINGDOM SHIPPING Royal Mail Standard (Reliable options with delivery confirmation included) – £3.50 Signed (Signature on delivery when you need extra peace of mind) – £4.50 Tracked – £5.50 Delivery to a room of your choice is not available on our standard delivery option. Heavy items are subject to a higher charge per transaction, not per product. To get an estimate, use the shipping calculator on KOS.NG for all nationwide shipping (To guide your calculation, our base local government in Lagos state is Eti-osa). If you are ordering sizeable products (what we would call bulk/wholesale orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being dispatched to notify you of this increased delivery charge and you will be entitled to adjust your order at this point. If the items are delivery only, we will indicate how many working days the delivery will take in your order processing mail. The courier partner will deliver your order directly to your door where possible (some exceptions apply as detailed below).
  • Office addresses where receptionists receives parcels.
  • Home addresses where a concierge receives parcels.
  • Home addresses situated in estates with tight security, In such cases you would be called, Parcel can be dropped with security at your request. Or delivery rescheduled to when you’re home. Most of our delivery partners try to deliver 2-3 times before your parcel is redirected to us in the event you’re unavailable.
  • Addresses where parcel is to be received by neighbour or third party.

UNPLANNED DELIVERY INCIDENTS

Sometimes things happen which are outside of our control such as Public holidays, strikes, inaccurate addresses, unavailability of recipient, adverse weather (e.g. Floods) or an incident involving one of our delivery vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:
  • We will contact you as soon as possible to tell you that delivery times may need to change.
  • When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have decided to pick up instead).
Thank you for shopping with us!
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