Return Policy


1. Introduction

  • 1.1     We understand that from time to time you may wish to return a product to us.
  • 1.2     We have created this policy to enable you to return products to us in appropriate circumstances.
  • 1.3     This policy shall apply to all of our customers, irrespective of their geographical location.
  • 1.4     This policy shall apply to all orders submitted through our website and all other platforms including instagram and whatsapp except see exclusions. 
  • 1.5     This document does not affect any statutory rights you may have as a consumer (such as rights under the Sale of Goods Act 1979 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

2. Returns

  • 2.1     If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
  • (a)     we receive the returned product within 24hours following the date of delivery of the product to you;
  • (b)     the returned product must be unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
  • (c)     you comply with the procedure set out in this policy in relation to the return of the product; and
  • (d)     none of the exclusions set out in this policy apply.

3. Returns procedure

  • 3.1     In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
  • 3.2     Products returned under this policy must be returned to us at the address which we will supply when we have approved your returns request.
  • 3.3     You will be responsible for paying postage costs associated with returns under this policy.
  • 3.4 Some products are not eligible for returns/exchanges including some fashion products we kindly ask that you check it us if you are in any doubt. 

4. Exclusions

  • 4.1     The following kinds of products may not be returned or exchanged under this policy:
  • (a) Beauty lines and pierced jewellery cannot be returned for health and hygiene reasons. Underwear and swimwear cannot be returned.
  • (b) Shoes must be tried on indoors.
  • (c) Items must have all tags attached.
  • (d)     underwear cannot be returned;
  • (e)     any product personalised or adapted for you cannot be returned;
  • (f)     gift vouchers cannot be returned;

5. Refunds

  • 5.1     We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
  • 5.2     We will not refund to you the original delivery charges relating to the returned product.
  • 5.3     We will not refund to you any costs you incur in returning the product to us.
  • 5.4     We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • 5.5     We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
  • 5.6 If the item was bought on sale or with a discount it must be exchanged or returned during the promo timeline and not after.

6. Improper returns

  • 6.1     If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
  • (a)     we will not refund the purchase price or exchange the product;
  • (b)     we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
  • (c)     if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7. Can I exchange an item?

  • Yes, if it is unused/undamaged; To return an item please contact us by using our website contact form.

8. Our details

  • 8.1     This website is owned and operated by Outletlagos.
  • 8.2    You can contact us by using our website contact form and will reply as soon as possible.
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